FAQs

Everything people usually ask, answered without the corporate waffle. If your question is not here, email hello@jenjenivive.com and a real human will reply.

The books

Are these actually children's books?

No. They just look like them, and that is the entire joke. Every title is written for adults, illustrated like a picture book, and stuffed with innuendo that sails straight over a child's head and lands squarely on yours.

So they are definitely not for kids?

Definitely not. These are 18+ books wearing very innocent covers. Keep them away from small people and give them to grown adults who deserve a laugh.

How long is each book?

They are short illustrated picture books. You will get through one in a few minutes, which is rather the point. They are built to be read aloud, badly, at volume, ideally to someone who was not expecting it.

Who writes them?

Jen does. Every single one, herself, from a small office in Derbyshire. There are 116 titles so far and no sign of her stopping.

Can I suggest an idea for a book?

Please do. Send it through the contact page. Some of the best titles started life as a message from a reader.

Ordering and delivery

How much is shipping?

UK delivery is free on orders over £25. Worldwide delivery is free on orders over £30. Below those thresholds, shipping is calculated at checkout based on your destination and the weight of your order.

How quickly will my order arrive?

Orders are processed and shipped within 2 to 3 business days, by Royal Mail. After that, allow roughly 2 to 5 business days in the UK, 5 to 10 business days in Europe, and 7 to 14 business days for the rest of the world. Customs can add time on international orders.

I ordered a signed copy. Why is it taking longer?

Signed copies need an extra 7 days before they ship, because Jen signs every one of them by hand. Worth the wait.

Do you ship internationally?

Yes, worldwide. Any customs duties, taxes or import fees charged by your own country are your responsibility, as we cannot collect those at checkout.

Will I get tracking?

Once your order ships you will receive a confirmation email with tracking details where available. If a parcel is badly delayed or has gone walkabout, email hello@jenjenivive.com and we will chase it.

Personalised books

What is a personalised book?

Nine of the titles can be made to order with a name of your choosing printed into the story. They are £24.99 each. Have a look at the personalised books page for the full list.

Can I return a personalised book?

No. Custom and personalised items cannot be returned, because there is very little we can do with a book that has somebody else's name printed in it. Please triple check the spelling before you order. If it turns up damaged or wrong, get in touch straight away and we will fix it.

The Book Club

What do I actually get?

There are two tiers. The Book Club is £9.99 a month, first month £2.50, and gets you a handpicked book through your door every month with free worldwide shipping, early access to new releases, 15% off the shop and a place in the WhatsApp community. Jen's Inner Circle is £18.99 a month, first month £4.75, and adds a personally signed copy every month, 20% off the shop, Jen's monthly Q and A, a free book on your birthday, a month of gifting credit and your name on the Wall of Legends.

Can I cancel?

Any time, no hoops. Your order confirmation emails link straight to your subscription and you can change or cancel it from there.

Returns and problems

What is your returns policy?

You have 30 days from receiving your order to request a return. The item needs to be in the condition it arrived in, in its original packaging, with proof of purchase. Email hello@jenjenivive.com to start one. Please do not post anything back before requesting a return, as we cannot accept it. The full detail lives in the refund policy.

My book arrived damaged, or it is the wrong one.

Email hello@jenjenivive.com as soon as you spot it, ideally with a photo, and we will put it right.

What cannot be returned?

Personalised and custom books, sale items and gift cards. If you are in the EU, you also have a 14 day cooling off period on top of the usual policy.

Discounts, gifting and stockists

How do I get 20% off my first order?

Join the mailing list. The code lands in your inbox, along with first dibs on signed copy drops and new releases before anyone else sees them.

Are these any good as a gift?

That is essentially their entire reason for existing. Secret Santa, hen dos, birthdays, and the specific joy of watching someone's face change halfway down page three. If you are not sure where to start, try Shop by Mood.

Can I stock Jen Jenivive books in my shop?

Yes please. Trade enquiries and current stockist listings both go through the wholesale page.

Still stuck?

Email hello@jenjenivive.com or use the contact page. Somebody actually reads them.

If you need something drop me an email hello@jenjenivive.com, Use that blue chat logo in the bottom right or complete the form below.‬

Contact