Shipping policy
Shipping Policy
Last Updated: 18.03.2025
Thank you for shopping at JenJenivive. We are committed to delivering your order as quickly and efficiently as possible. Below are our shipping terms:
Shipping Carrier
We use Royal Mail for all deliveries worldwide.
Processing Time
- Standard Orders: Processed and shipped within 2-3 business days.
- Signed Copies: Require an additional 7 days for signing before shipping.
Estimated Delivery Times
- UK: 2-5 business days
- Europe: 5-10 business days
- Rest of the World: 7-14 business days
(Delivery times may vary based on location, customs processing, and unforeseen delays.)
Shipping Costs
Shipping costs are calculated at checkout based on destination and package weight.
Customs & Import Fees
For international orders, buyers are responsible for any customs duties, taxes, or import fees applicable in their country.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking details (if applicable).
Lost or Delayed Orders
If your order is significantly delayed or lost in transit, please contact us at hello@jenjenivive.com