Shipping policy

Shipping Policy

Last updated: 13 September 2026

Thank you for shopping at Jen Jenivive. Here is where your book comes from, how long it takes, and what it costs.

Where your order is printed and posted

  • United States: printed in the USA and posted by USPS, or UPS for larger parcels. Nothing crosses the Atlantic. Personalised books are printed there too.
  • UK, Europe and everywhere else: printed in the UK and posted by Royal Mail from Derbyshire.
  • Signed copies, wherever you are: Jen signs every one by hand in Derbyshire, so they always travel from the UK by Royal Mail.

Processing time

  • Standard orders: posted within 2 to 3 business days. US orders usually leave the printer within 1 to 3 business days.
  • Personalised books: allow up to 7 days for printing before they are posted.
  • Signed copies: allow up to 7 extra days for signing before they are posted.

Estimated delivery after posting

  • UK: 2 to 5 business days
  • United States: 3 to 5 business days by USPS. Signed copies come from the UK and take 7 to 14 business days.
  • Europe: 5 to 10 business days
  • Rest of the world: 7 to 14 business days

Delivery times can vary with location, customs processing and postal delays.

Shipping costs

  • UK: £2.99, free on orders over £25.
  • Europe and North America: free on orders over £25 or the local equivalent.
  • Australia, New Zealand and the rest of the world: free on orders over £40 or the local equivalent.
  • Below the free delivery amount, standard delivery starts at £4.95 and a tracked option is offered at checkout. Prices are shown in your own currency at checkout.

Customs and import fees

For international orders, buyers are responsible for any customs duties, taxes or import fees charged in their country. US orders are printed in the US, so no import fees apply to standard copies.

Tracking

UK and US orders are tracked and the tracking number is in your shipping confirmation email. Standard international post from the UK is not tracked. Choose the tracked option at checkout if you want to follow your parcel.

Lost or delayed orders

If your order is badly delayed or lost in transit, email hello@jenjenivive.com and we will chase it.